Additional services

To optimise your solution you can integrate additional services to your CallGuide suite.

Here are some examples, assisting you with the further processing of real time and historical data from your contact centre.

Teleopti WFM - Work Force Management

Work Force Management is having the right people, with the right skills, in the right place, at the right time.

• Teleopti WFM offers manning optimised through accurate forecasts, automatic scheduling and follow-up.
• You get the prerequisites for having dedicated employees and happy customers .

TELIA BICC – Business Intelligence for Contact Centres

Business Intelligence is to collect, structure and present data, for better understanding and more informed decisions.

• TELIA BICC transforms statistics into structured information, with different views for management, team leaders and employees.
• In tables, diagrams and interactive graphics you get the complete picture as well as the important details.

For GDPR-related questions, see GDPR for the administrator and GDPR relating to employees.